Acrobat Sign Resources
Aimed at business users with enterprise Adobe Acrobat Sign accounts, this site contains content for users, group & account admins, developers, and product owners alike. To get started, select a category & section below.
New to Acrobat Sign? Start Here!
Using Acrobat Sign
Legality & Security
Your Enterprise Account
Why Adobe Acrobat Sign?
*Note: As of 2022, Adobe Sign is now Adobe Acrobat Sign.
*Disclaimer: Please note that this is not an official Adobe page/site. Adobe Acrobat Sign™ is trademarked by Adobe; All content shared/linked/referenced here is public-facing and freely available online. The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. For any issues, questions, broken links, suggestions, etc. please use this Contact Form.
Last updated: 25 July 2025
Introduction to Acrobat Sign
What is Acrobat Sign?
Part of the Adobe Document Cloud suite of solutions and services, Acrobat Sign (formerly just 'Sign') allows organisations to quickly gather legally binding, electronic signatures quickly and easily. If you have something that needs to be accepted, approved or signed, Acrobat Sign is the solution for your use cases of all sizes.Let's Get Started
New to Acrobat Sign? No problem! Let's connect you with some great resources to get you started below (and don't forget to go back to the home page for this site for more topics and content).Video Overviews
There are a number of videos online for Acrobat Sign which are a great place to start. If you've never used Acrobat Sign before, start with these:> Getting started with Acrobat Sign (Helpx)
> Acrobat Sign Web Portal Demo (YouTube)Wondering what the difference between Electronic and Digital Signatures is? Here are some quick overview videos:
> Electronic vs Digital Signatures (YouTube)
> What is a Digital Signature? (YouTube)Video Demos
If you're looking for some great video demos & tutorials, this Adobe page created by a top Adobe Sign Solution Consultant likely has you covered. This page is highly recommended as it's regularly updated and contains demos of, for example, the Acrobat Sign Web UI & Forms, as well as videos on a number of other Acrobat Sign-related topics including Microsoft Integrations, Braintree Payments & Acrobat Sign for Salesforce.
> Acrobat Sign Video Demos (Handy page with embedded videos)Acrobat Sign FAQ
From basics to solution capabilities and more, you'll find answers to the most common Acrobat Sign questions hereLearn & Support - Helpx Page
This is the main landing page for Acrobat Sign learning & support resources. These include a Beginner's Guide, User Guide, Tutorials, and more.Other Enablement
Check out the Enablement page for links to invaluable resources including the free Experience League portal - ideal for onboarding new users and upskilling existing users - and much more.Not seeing what you're looking for and already tried a quick online search? Contact your Adobe Customer Success Manager for more assistance.
Sign is now Acrobat Sign
In early 2022, Adobe Sign - often referred to simply as just Sign - became Adobe Acrobat Sign. This change is a brand update and there is no change to the solution itself. If you want to find out more about this change, you can find additional information in the below links:> Adobe Sign is now Adobe Acrobat Sign - An Adobe.com Blog Post
> Adobe Acrobat Sign rebrand FAQ - Handy FAQ on Helpx
Enablement - Training & Learning
There are a LOT of resources out there to help enable you, your colleagues & team(s), from absolute beginners to experienced Adobe Sign Administrators & Developers. These include great, free platforms such as Experience League for onboarding new users and upskilling existing ones, as well as Reference Guides and other handy resources. Check these and more out below.
Experience League
Adobe Experience League - Onboarding & Upskilling
Experience league should be the first place you go to onboard & upskill Acrobat Sign users. These guided, curated courses include:
> Getting Started with Acrobat Sign for Users
> Advanced Tasks for Users
> Getting Started with Acrobat Sign for Administrators
> Advanced Tasks for Administrators
> And others such as Using Acrobat Sign with Microsoft Apps, etc.
Acrobat Sign Learning HubAcrobat Sign Content Link
Note: You will need to register with your Adobe ID (or create one; it's free) to see recommended courses based on your role & experience level.
What is Experience League? - This handy Spark presentation covers 'why should you care about Experience League' when it comes to the Adobe Document Cloud & Acrobat Sign.
Reference Guides
Acrobat Sign Reference Guides
The above link includes guidance on creating forms using Acrobat or Text Tags, and more.
> Acrobat Sign User Guide
> Acrobat Sign Admin Guide
> Acrobat Sign Integrations - Including Salesforce.com, Microsoft Dynamics, SharePoint, etc.
Videos
While the above information contains videos, there are also other sources of great content online including the Adobe Document Cloud YouTube Channel and, for our German-speaking clients, dedicated Tutorial Videos.Videos
> Adobe Document Cloud YouTube Channel
> Acrobat Sign Tutorials (YouTube Playlist)
> Acrobat Sign Integration Demonstration (YouTube Playlist)On-Demand Webinars
> Getting Started with Acrobat Sign for New Senders
> Getting Started with Acrobat Sign for New AdminsGerman Language Content*
Acrobat Sign Tutorials - German Language
Resource Hub
With the Adobe Resource Hub, you can build out your own internal web pages to give your team(s) the resources they need to get up and running with Acrobat Sign (as well as other Adobe applications). We recommend viewing this video (~6.5 mins) as it provides a great overview of what you can accomplish with Resource Hub.Adobe Resource Hub
> Resource Hub Homepage
> Resrouce Library - All Products
> Documetation / Guide (PDF Download)
> Acrobat Sign Resource Hub - GitHubAcrobat Sign Resource Hub Example
> Acrobat Sign Resource Hub (Example Site)
> Acrobat Sign Resource Hub (Example/Demo Page)
Other Info
Acrobat Sign FAQ
From basics, to solution capabilities and more, you'll find answers to the most common Adobe Sign questions hereLearn & Support - Helpx Page
*The main landing page for learning & support resources. These include a Beginner's Guide, User Guide, Tutorials, and more.Other Handy Links
> Upcoming Acrobat Sign Webinars
> Getting Started with Acrobat Sign for Senders - On-demand Webinar Recording
> Getting Started with Acrobat Sign for Admins - Youtube Demo
> How to Create a Web Form (Walkthrough)
Adobe Sign Essentials Exam (Paid)
Added in 2021, the Adobe Acrobat Sign Essentials certification is now available via Adobe Digital Learning Services (ADLS). The exam (AD-D104) verifies knowledge, skill, and ability at a foundation level to implement Acrobat Sign with out-of-the-box functionality and helps validate skills and expertise.> ACP - Adobe Qualified - Adobe Acrobat Sign Essentials Exam (Paid)
> Adobe Acrobat Sign Essentials Exam Guide AD-D104
Webinars & Online Training
Acrobat Sign Webinars & Skill Builder SeriesWhether you are looking to improve your Acrobat Sign skills or find out about the latest updates and new features, there are on-demand and upcoming live sessions to fit your needs.Below you'll find a number of resources including the EMEA Webinar Series on Acrobat Sign, the Skill Builder Series and much more including on-demand options.> Acrobat Sign Webinar Series (EMEA) - A regular webinar series looking at the latest updates & features in major releases of Acrobat Sign, as well as key areas such as Automation & API, Digital Signatures, Microsoft Integrations and more!> Acrobat Sign Skill Builder Series - These 30-minute sessions are designed to help you master new e-signature workflows with Adobe Sign. Explore the on-demand webinars here.> Adobe Acrobat Sign for Education Webinar Series - Specifically tailored for educational institutions, this series provides insights into digital transformation using Adobe Acrobat Sign. Access the on-demand sessions here> Adobe Digital Media Library - This will provide you with a curated list of webinars, tutorials, and resources focused on Adobe Sign, covering topics such as the latest updates, features, automation, API integrations, digital signatures, and Microsoft integrations.> Upcoming & On-demand Document Cloud Webinars - This platform offers the latest live and on-demand webinars covering digital trends and solutions, including Adobe Sign. You can find relevant sessions by visiting their page.
Documentation & Guides
Below you'll find links to the available documentation & resources for Acrobat Sign, including Release Notes & various guides. If you're brand new to Adobe Sign, check out the Introduction and Enablement pages on this site, too.Acrobat Sign Reference Guides
> Acrobat Sign Quick Setup Guide
> Acrobat Sign User Guide
> Acrobat Sign Identity Authentication Methods - Including Password, Phone Auth & Gov ID
Note: If you are looking for Admin & Developer info, please see this Admin & Developer Resources pageWhat's New & Coming in Acrobat Sign
Acrobat Sign Release Notes - Here you'll find all of the updates & changes to Sign, from the latest version to previous releases
Technical Notifications - Here you'll find the latest notifications aimed at Acrobat Sign Admins.
Note: If you're looking for the latest links to Release Notes, Pre-Release Notes, Technical Notifications, and the Acrobat Sign Blog, you can find those on 'the What's New in Acrobat Sign? page'.Other Information
> Learn & Support - Helpx Page - The main landing page for learning & support resources. These include a Beginner's Guide, User Guide, Tutorials, and more
> Acrobat Sign Customer Success Resources - Some additional handy links
> Acrobat Sign Console (aka Neptune) vs Admin Console (aka GPS managed) - A comparison of Acrobat Sign console types
Acrobat Sign - Common Topics
As an Acrobat Sign User or Admin, there are a number of frequent topics which often come up for enterprise clients. These include Text Tagging, Web Forms, Sending in Bulk, Workflows, Custom Email Templates (CEMT), and Reporting. If that's what you're after, you're in the right place and will find more info below.Note: Each section heading is clickable for a direct link to that section, ideal for bookmarking, and sharing with teams & colleagues.
Text Tagging
With Text Tags, users can pre-tag a document outside of Acrobat Sign so that, when uploaded, these documents automatically generate the right tags within Acrobat Sign.
> Acrobat Sign Text Tag Guide
> Create Forms
> Text Tagging on Microsoft Word Learn how to create reusable document templates by adding Acrobat Sign Text Tags in Microsoft Word.
> Text Tagging (On-demand Webinar Link)
Pro Tip: For documents that may also need to be printed and 'wet signed' in person, you can change the colour of the Text Tags font to White; this way Sign will still recognise the tags but they will 'be invisible' when printed out.
Web Forms
In Acrobat Sign you can create a signable web form that can be embedded on your website or shared directly as a link, allowing easy access to your form for users to sign.
> Create a Web Form (Guide / Documentation)
> Create a Web Form (Video Overview / Tutorial)
> Create Forms
> Web Form Use Cases
> How to Create a Web Form (Walkthrough)
> Multi-Signer Web Forms Demo (Video)
Send In Bulk (Formerly MegaSign)
If you are looking to have a form signed by multiple people, Send in Bulk may be for you. Instead of sending the same document to all recipients one by one, with Send in Bulk, you can send the same document to all recipients in one click!
> Send in Bulk (Overview)
> Send Agreements in Bulk (Guide / Documentation)
> Send a Document in Bulk with Send in Bulk (Video Overview / Tutorial)
> Request Signatures in Bulk with Send in Bulk (This guide provides detailed instructions on using the Send in Bulk feature to send agreements to multiple recipients.)
> Send in Bulk using a Parent Template (This article explains how to create a "parent" agreement template to generate multiple "child" agreements for one or more recipients.)
> Create the CSV File Used to Send in Bulk (This resource outlines how to create a CSV file for uploading recipient information when using the Send in Bulk feature.)Note: If you're looking to send even more in a single transaction, use additional authentication types or features, check out GigaSign here.Please note GigaSign is no longer being updated to the latest version of Java or Acrobat Sign and will only have limited support. The features of GigaSign are being added to the product under the Send in Bulk functionality. Please use Send in Bulk for all usescases that do not explicitly require the use of GigaSign.
Workflows
The Acrobat Sign Workflow Designer helps you easily automate every task in a document workflow from start to finish. It’s a highly intuitive process anchored in a guided send experience that increases speed, reduces errors, and minimizes work.> Creating Custom Signing Workflows
> Set Up Signing Workflows
> The Workflow Designer (Video) - 7 Min Tutorial Video
Custom Email Templates (CEMT)
Available to enterprise-level Acrobat Sign accounts, the custom email templates (CEMT) feature offers the ability to revamp the HTML template that generates emails from your Acrobat Sign account. To change your email templates you can work with our Professional Services team to build the perfect email template for your Account as a whole, or for each Group within your account, as needed. Fees may apply.
> Customize Email Templates - Helpx Page
> Adobe Sign Customzed Email Templates - Spark Page Overview
> Creating Custom Email Templates Reference Guide - (PDF Link)
Reporting
As an Admin you also have access to create and run reports on transactions sent from users in the account. These reports include various graphics showing signature percentage, time to sign, etc., and you can also export to a CSV file with the raw data generated from the report.
>Create and Run Reports
>Create a Report (Video Overview)
>Reports - Admin Guide
Note: All users can access the activity history and audit reports for their own transactions.New Reporting
In the April 2022 release of Acrobat Sign, a number of improvements for reporting charts and data export also went live. These changes include updates to the Reports interface, allowing for pre-configured graphical reporting and data export reporting.Notably, in October 2024, Adobe introduced a New Reporting Experience
that empowers users in the enterprise and business tiers to build, save, and manage custom reports and data exports in a personalized view. This feature allows users to create templates that generate graphs summarizing agreement data, with the number and type of reports available determined by the user's authority level and permissions.Additionally, Adobe regularly updates its release schedule and prerelease notes with the most recent update published in February 2025. These updates provide insights into upcoming features and improvements, ensuring users stay informed about the latest developments in Acrobat Sign.> Overview of Data Exports and Report Charts - Details on the reporting updates including screenshots.>For a comprehensive understanding of the reporting and transaction usage features, Adobe offers tutorials and guides. A video tutorial from October 2024 provides insights into generating reports and tracking transaction usage, helping users gain visibility into their document signing processes.Note: For the most current information on Acrobat Sign's features and updates, users are encouraged to regularly consult Adobe's official release notes and technical notifications.
Microsoft
Microsoft and Adobe are key strategic business partners, working together across both parties' various clouds and solutions. Within Adobe, these include the Experience Cloud, Creative Cloud, and Document Cloud, where Acrobat Sign sits. Through this partnership, both companies have come together to deliver integrated solutions for many of their business lines.Partnership
> Adobe X Microsoft - Adobe.com Partners Page
> Microsoft Adobe Enterprise Partnership - Microsoft.com Partner Page
> Microsoft & Adobe Product Integrations - Microsoft.com DocumentationIntegrations
There are a number of integrations between Microsoft Solutions and Acrobat Sign available to enterprise customers of both Adobe & Microsoft. These include - but are not limited to - Microsoft 365 apps such as Outlook, Word, Teams, SharePoint, PowerApps & Flow, OneDrive and Dynamics. Below you'll find links to many of the most popular integrations used by enterprise Acrobat Sign customers.> Adobe Acrobat Sign for Microsoft 365 Resource Center - Adobe.com Helpx
> Microsoft Word/Power Point Add-in: User Guide - Adobe.com Helpx
> Microsoft OneDrive file upload - Adobe.com Helpx
> Acrobbat Sign for PowerApps & Power Automate - Adobe.com Helpx
> Microsoft Power Platform - PowerApps & Flow - Adobe.com Integrations
> Microsoft SharePoint & Acrobat Sign - Adobe.com Integrations
> Acroat Sign Integration for Microsoft Teams - Adobe.com Integrations
> Microsoft Dynamics 365 Integration - Adobe.com IntegrationsMicrosoft AppSource Links
> Acrobat Sign for Word & PowerPoint - Microsoft AppSource Page
> Acrobat Sign for Outlook - Microsoft AppSource Page
> Acrobat Sign integration with SharePoint E-Signature - Important Notice:
Adobe and Microsoft have deepened their collaboration by integrating Acrobat Sign directly into SharePoint eSignature workflows. This makes it easier than ever for users to send, sign, and track agreements all without leaving SharePoint. The general availability rollout commenced in late November 2024, with completion in January 2025.
What’s New?
> Users can now initiate and manage e-signature workflows directly from SharePoint using the native eSignature action powered by Acrobat Sign.
> You no longer need to toggle between applications, it’s all embedded into the SharePoint experience.
Why It Matters
> Streamlined experience: Less app-switching, more productivity.
>Compliance-ready: Acrobat Sign meets the highest global security and compliance standards.
> Tracking made easy: You can monitor agreement status and get audit trails, all within SharePoint.
> Better collaboration: Workflows can easily include internal and external signers, making approvals smoother. - Learn Microsoft 365 - Sharepoint e-Signature> Acrobat Sign for Microsoft Teams - Microsoft AppSource Page
> Acrobat Sign for Dynamics 365 - Microsoft AppSource PagePower Automate Connectors
As you might expect, there are many out-of-the-box Power Automate / PowerApps / Microsoft Flow connectors for Acrobat sign. You can find an overview of the most popular of these below:
>Power Automate + Acrobat Sign Connectors - Overview Page
>Acrobat Sign Connector Reference - Documentation
Acrobat Sign Sandbox
Enterprise-tier customers have the option to purchase access to an Adobe Acrobat Sign Sandbox environment, which provides a separate, secure space to test templates, custom workflows, API applications, and more. This environment allows administrators to experiment with configurations and features without impacting the production environment. Objects such as Library Templates, Web Forms, Group names, Custom Workflows, and API Applications can be moved between production and sandbox environments, facilitating safe updates and testing before deployment.Resources & Info
> Acrobat Sign Sandbox - Helpx Page / GuidePre-Release Access/Testing
As of February 2025, the Acrobat Sign Sandbox continues to receive pre-release versions approximately four weeks before production releases. For example, the March 2025 minor feature release was deployed to the sandbox on February 18, 2025, and is scheduled for production deployment on March 18, 2025.
For detailed information on upcoming releases and pre-release notes, please refer to Adobe's official release schedule:
> Adobe Acrobat Sign Release Schedule and Prerelease Notes
Bio-Pharma / 21 CFR Part 11
For life science organisations needing to comply with the regulatory requirements of the United States (U.S.) Federal Regulation Title 21, Chapter 1, Part 11 - more commonly referred to as "21 CFR Part 11" - the Bio-Pharma settings may need to be reviewed and configured on your Acrobat Sign account by an Account Admin.Adobe Resources & Info
> Configure Bio-Pharma Settings - Helpx Page / Guide
> Using Bio-Pharma Settings - Video Overview
> Acrobat Sign & 21 CFR Part 11 - A Handbook for FDA-Regulated Organizations - PDF Document / Handbook
> Document Cloud Security - You can also get the latest vesion of the 21 CFR Part 11 Shared Responsiilities Guide & Handbook here (Note: Select US when landing on this page)Information from Montrium
> How Acrobat Sign Empowers GxP Compliance for Life Science Companies - Blog post from Montrium
> Acrobat Sign Validation Pack - Free Adobe Sign Validation Pack from Montrium
> Acrobat Sign and 21 CFR Part 11 - An Analysis of Shared Responsibilities for 21 CFR Part 11 Compliance - PDF Overview from Montrium
What's New in Acrobat Sign?
Below you'll find links to check out the latest updates, features and news related to Acrobat Sign!Technical Notifications - Here you'll find the latest notifications aimed at Acrobat Sign Admins. This includes upcoming key changes and new release notifications.Acrobat Sign Release Notes - Here you'll find all of the updates, changes & new features in Acrobat Sign, from the latest public version to previous releasesAcrobat Sign Pre-Release Notes - Here you will find a list of upcoming changes and new features for future releases (generally arriving in <90 days)Acrobat Sign release schedule and prerelease documentation - Here you will find the latest schedule for upcoming Sign releases including their pre-release notes and Sandbox availability.Adobe Blog/News - Here you'll see the latest official Adobe Blog & News posts on Document Cloud, including Acrobat Sign.
Admin & Developer Resources
If you're an Acrobat Sign Admins & Developer, below you'll find the most commonly searched for information on administering Acrobat Sign, setting up new integrations with third-party solutions, and the open Acrobat Sign API, as well as links to the Technical Notifications & Release Notes so you can stay up to date with all of the new and upcoming features and changes.
Admin Resources
Acrobat Sign Reference Guides
> Acrobat Sign Quick Setup Guide
> Acrobat Sign Admin Guide
> Acrobat Sign Integrations - Including Salesforce.com, Microsoft Dynamics, Workday etc.
> How To Create An Integration Key - How to make an integration key to use the Acrobat Sign API.
>Acrobat Sign Identity Authentication Methods - Including Password, Phone Auth & Gov IDWhat's New & Coming in Acrobat Sign
Adobe Sign Release Notes - Here you'll find all of the updates & changes to Acrobat Sign, from the latest version to previous releases
Technical Notifications - Here you'll find the latest notifications aimed at Acrobat Sign Admins.
Note: If you're looking for the latest links to Release Notes, Pre-Release Notes, Technical Notifications, and the Acrobat Sign Blog, you can find those on 'the What's New in Acrobat Sign? page'.Other Information
> Acrobat Sign Security Overview (PDF Link)
Reporting
As an Admin you also have access to create and run reports on transactions sent from users in the account. These reports include various graphics showing signature percentage, time to sign, etc., and you can also export to a CSV file with the raw data generated from the report. You can find more information on reporting, including the latest on the improvements for reporting charts and data export, under Common Topics > Reporting here.
Developer Resources
Acrobat Sign Developer Guide
> Acrobat Sign Developer Guide on OpenSource.Adobe.com
> Acrobat Sign SDK Sign Developer Guide on OpenSource.Adobe.com
> Create an Adobe Sign Developer Account
> Acrobat Sign Developer - Forums
> Acrobat Sign Tech Blog - An official blog by developers, for developersAcrobat Sign API
> Adobe Sign API - FAQ
> Adobe I/O - Acrobat Sign API
> Adobe I/O - Acrobat Sign API - OverviewWhat's New & Coming in Acrobat Sign
Adobe Sign Release Notes - Here you'll find all of the updates & changes to Acrobat Sign, from the latest version to previous releases
Technical Notifications - Here you'll find the latest notifications aimed at Acrobat Sign Admins.Sandbox
Enterprise tier customers have the option to purchase access to a Sandbox environment to test templates, customer workflows, API applications, and more. These objects can be moved from production to the sandbox for updates in a safe environment, then moved back to production once the updates are verified and ready for deployment.Resources & Info
> Adobe Sign Sandbox - Helpx Page / GuideOther Information
> Adobe Sign Technical Overview (PDF Link)
Electronic vs Digital Signatures
Further to the page on Legality, there are different types of e-signatures supported by Acrobat Sign. These are Electronic & Digital, where the latter consists of different levels including Advanced & Qualified.Electronic Signatures
An e-signature or electronic signature is a legal way to get consent or approval on electronic documents or forms. It can also replace handwritten signatures for virtually any process.
> Legal in most countries around the world
> Efficient
> Cost-Effective
These types of e-signatures are most commonly used for Sales & Marketing, Hiring/HR and Legal (NDAs, etc.)Digital Signatures
This type of e-signature is a certificate-based digital signature, making it the most advanced, compliant and secure type. Digital signatures are ideal when you need the highest level of assurance of each signer's identity and document authenticity.
> Trusted & Compliant
> Protected
> Unique To You
> Easy to ValidateDigital Signature Types
> Advanced Electronic Signature (AdES)
> Qualified Electronic Signature (QES)Other Links
> Adobe e-signature framework - Adobe.com Trust Centre
> Electronic vs Digital Signatures (YouTube)
> What is a Digital Signature? (YouTube)
> EU Trust Lists (EUTLs)
> Adobe Approved Trust List (AATL) (2)
> Get a Digital ID (Signing Certificate)
> Cloud Signatures Compliance
Disclaimer(s): Always consult your legal counsel as risk tolerances vary from organisation to organisation, and use case to use case, and e-signature laws may vary between countries/regions. Depending on your industry, you may have specific compliance requirements. For example, those in the Pharmaceutical / BioPharma fields will often need to comply with the US FDA 21 CFR Part 11 requirements.
Legality
Are electronic signatures legal? Absolutely.
This page covers how electronic signatures are legal, trusted, compliant and enforceable all around the world. Here you'll find links to information on the US ESIGN Act, European Union (EU) 'Electronic Identification and Trust Services Regulation (eIDAS), ways you can authenticate signers, and much more.Global Guide to e-Signature Law (Note: Select US when prompted to be sent to the overview page)Electronic Signatures - Click to find out more about Electronic Signatures
Digital Signatures - Click to find out more about certificate-based Digital Signatures
Disclaimer(s): Always consult your legal counsel as risk tolerances vary from organisation to organisation, and use case to use case, and e-signature laws may vary between countries/regions. Depending on your industry, you may have specific compliance requirements. For example, those in the Pharmaceutical / BioPharma fields will often need to comply with the US FDA 21 CFR Part 11 requirements.
Security
The below links/resources will answer most security-related questions when it comes to the Adobe Document Cloud & Acrobat Sign.Adobe Sign Security Overview (PDF Link)
Adobe Trust Center
> Adobe Trust Center - Security
> Adobe Trust Center - Document Cloud Security
> Adobe Trust Center - Cloud Signature Compliance
Adobe Privacy CenterFor enterprise clients that previously received the Adobe Document Cloud Security Package, all of this information can now be found on the Adobe Trust Center site. On this page, you will find the Doc Cloud SOC 2 report; ISO-27001 certificate; PCI reports, and more. As before, a Non-Disclosure Agreement (NDA) is required via this page once signed into your Adobe account.
> Adobe Compliance Certifications, Standards, and RegulationsOther Related Links
> Acrobat Sign data centers
> Adobe Document Cloud Security
> Acrobat Sign Technical Overview (PDF Link)Looking for information on Bio-Pharma settings & FDA 21 CFR 11 compliance? See the Bio-Pharma section under Common Topics.
Support Resources
Below you'll find a number of support resources for Acrobat Sign.How to contact Acrobat Sign Support (2; SLA)
Full details on how to create a new support ticket (including who can do so) for Enterprise accounts. Please note that for Enterprise accounts, Acrobat Sign Technical Support is your 2nd Level support, where the 1st line of support is your organisation's own internal Centre of Excellence, IT, Acrobat Sign Admins or similar.For consumer accounts, please visit the Helpx page.Learn & Support - Helpx Page
The main landing page for learning & support resources. These include a Beginner's Guide, User Guide, Tutorials, and more.Other Handy Links
> Acrobat Sign System Status
> Acrobat Sign Free Trial
Optional Add-on Support Services
As noted on the Adobe Account Team page, Adobe also offers a number of Support Plans for Creative/Document Cloud services including Acrobat Sign. These paid add-ons have levels including Business Support, Enterprise Support and Elite support, where you can avail of named support professionals and sessions for proactive mentoring and service reviews.More Info
> Support Services Overview
> Support Services for Creative Cloud Enterprise & Document Cloud (Includes Adobe Acrobat Sign)Support Services Levels
> Standard Support
> Business Support
> Enterprise Support
> Elite Support
Acrobat Sign Account Team
For large companies and organisations, you may have access to a full Adobe Account Team to support your use of Acrobat Sign. Below you'll find an overview of typical roles on such a team (depending on the size of your account).Customer Success Manager (CSM)
Your CSM is your main day-to-day strategic contact, there to support you through your normal use of Acrobat Sign, from onboarding new use cases to looking at what's next. They can help you drive the adoption of Acrobat Sign in your organization and realize value for your investment. Have questions? Need to escalate a ticket with support? Don't know who to contact for your query? Reach out to your assigned CSM and they should be able to assist and/or point you in the right direction.Account Executive (AE)
As the primary commercial/contractual contact for Acrobat Sign, your AE is there to help you with renewals, premium authentication options, Sign Sandbox, Digital Signatures and much more. If you have questions about pricing or contracts, they are who you will want to speak with. They will also bring in Acrobat Sign Solutions Consultants as/where needed to help show off the art of the possible.Professional Services (PS)
Included as part of some contracts (or as an optional, ad-hoc extra), the Professional Services team is a paid consulting team who can help you with your initial implementation, new use cases, customer email templates (CEMT), and much more. If you are interested in Professional Services, please contact your assigned CSM.
When part of your contract, your Professional Services team will consist of a named Project Manager and Technical Consultant, with other specialists being brought in as/where needed.Acrobat Sign Support
Enterprise accounts come with access to a 24/7/365 Acrobat Sign Support team that can assist you with problems, questions and more. For more information, please see the Acrobat Sign Support page. More information on the Standard Support Resources can be found here.Optional Support Services
Adobe also offers a number of Support Plans for Creative/Document Cloud services including Acrobat Sign. These paid add-ons have levels including Business Support, Enterprise Support and Elite support, where you can avail of named support professionals and sessions for proactive mentoring and service reviews.Worth Mentioning
For larger organisations, you will likely also have other Adobe solutions from our Experience Cloud, Creative Cloud and/or Document Cloud. Each of these will include their own Account Team members (again, depending on the size and type of your solutions).
Acrobat Sign for Enterprise
While Acrobat Sign is also available for individuals, this site and information is aimed at enterprise business users of the solution.Enterprise versions of Acrobat Sign aimed at large organisations offer a number of additional features and options to help simplify workflows at scale, to get documents signed easily and deals closed faster.> Acrobat Sign is the preferred e-signature solution for Microsoft, where it can be integrated into, for example, Microsoft Teams Word, Powerpoint, Outlook, Dynamics & more! You can also find out more on Microsoft's partner page for Adobe here.> Acrobat Sign works seamlessly with other applications including Adobe Acrobat DC, Workday & Salesforce via various plug-and-play integrations> Enterprise users can access additional premium authentication methods including Phone Authentication (aka OTPs) and Government ID!> Acrobat Sign is trusted by millions of clients including top Fortune 500 companies, having already processed more than 8 billion transactions from millions of signers all around the world!> Acrobat Sign features enterprise-grade security and compliance!Questions about Enterprise versions of Acrobat Sign? Speak with your Adobe Account Executive for more information.
Why Acrobat Sign?
Well, apart from being safe and flexible for all kinds of documents across industries and departments, it's easy to use and cost-effective as well! Below you'll find links to some fantastic Acrobat Sign Customer Success Stories, as well as White Papers and a report from Forrester Research.> White Papers/Online Resources
> Case Studies & Customer Success Stories
> The Total Economic Impact of Acrobat Sign (PDF Link) - Report by Forrester Research
> Empower Sales with Acrobat Sign (PDF Link)
> Adobe Acrobat Sign makes e-signature migration easy - An Adobe.com Blog Post
Case Studies & Success Stories
Adobe's EMEA Onboarding TransformationIn the EMEA region, Adobe's Employee Experience team collaborated with Adobe Acrobat Sign Professional Services to create a fully digital onboarding workflow. This initiative utilized Adobe Acrobat Sign in conjunction with Microsoft Office 365, Microsoft Power Apps, and Microsoft SharePoint. The digital onboarding process has streamlined the experience for new hires, leading to faster and more accurate documentation, increased onboarding satisfaction, and a stronger initial impression of the company. Additionally, by digitizing employment contracts, Adobe has achieved significant environmental benefits, including saving over 26,000 gallons of water and 9,000 pounds of wood annually, which equates to a reduction of more than 22,000 pounds of greenhouse gases—the equivalent of driving a car for 742 days.Below you'll find a selection of Case Studies / Success Stories for Acrobat Sign in EMEA:> NatWest Group - Crafting Paperless Customer Journeys
>> Related Links: 1, 2, 3> TSB Bank - Experiences Customers Can Bank On> Lookers - Jumpstarting Contactless Car Sales with Adobe Sign
>> Related Link: 1> Arval UK - Simplifying the Car Leasing Process> Airbus Group - HR E-Signatures Take Off> BMW Group France digitalizes its business processes with Adobe Acrobat Sign> University of East London digitises workflows for optimal efficiency> Axel Springer's Adoption of Digital Signatures> Dräger's Digital Signature Implementation> ITV: Enhancing Efficiency and Sustainability> Galliford Try: Simplifying Construction Agreements> RS Components: Boosting Customer Engagement
Environment & Sustainability
In addition to reducing the time it takes for documents to be signed and improving the customer experience, using Acrobat Sign within your organisation can also significantly reduce the amount of paper, ink, toner, etc. used, helping the environment and meet corporate responsibility targets.Links
> Resource Savings Calculator
> State of Hawaii - eSign Service PortalOther Resources/Info> Adobe Sustainability Hub>Sustainability at Scale: Adobe's Sustainability at Scale program highlights the company's efforts to reduce environmental impact. For every 1 million pages digitally signed daily via Adobe Acrobat Sign, more than 27 million gallons of water, 1.5 million pounds of waste, and 23.4 million pounds of CO₂ emissions are avoided. These savings are equivalent to removing approximately 5 million cars from the road.> Corporate Social Responsibility Report> How four businesses are signing up for a more sustainable future - Earth Day 2021 Post (Includes Great Client Examples, Case Studies, Etc.)> 15 Mind-Blowing Stats About Adobe's Impact on Environmental Sustainability: - 4 June 2021 Sustainability Blog Post
Need Acrobat Sign Help?
If you are looking for some quick help, the below links should be your first go-to references to try:
> Acrobat Sign Helpx
> Contacting Support
> Enterprise Account Team
> Assisted Support
> Ask the Acrobat Sign Community
> Acrobat Sign - Status
About
Aimed at Enterprise Acrobat Sign users & admins, this site was created by an active Adobe Customer Success Manager in EMEA.While there is a lot of Acrobat Sign content on the web, it can be spread across a number of sites, pages, portals, and platforms. The goal of SignInfo.cc is to act as an index/directory for public-facing and freely available Acrobat Sign content.My hope is that the regularly updated content and links here will be of help for everyday users to account admins & developers. Overall, the target is to provide you, the visitor to this site, with ~95% of the most commonly sought-out information on Acrobat Sign.If there is something that you are looking for but do not see it here, please contact your Adobe Customer Success Manager for assistance.
Contact
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Coming Soon!
This page is still in active development and is not yet complete. Stay tuned for updates!
Deutscher Inhalt
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Project Matchmaker - Preview
Thank you for attending the Autumn Acrobat Sign Community Gathering on Tuesday 8 November 2022.As shared at the Community Gathering event, the Matchmaker Project is currently in its early preview phase. If you are interested in being informed once it goes live or simply have questions/feedback on what was presented, please use the below contact form to contact the team directly or speak with your Acrobat Sign Customer Success Manager.
Thank You
Once launched, we will reach out to you to formally invite you to the go-live of Project Matchmaker. Until then, please feel free to speak to your Customer Success Manager regarding any questions or feedback.